Frequently Asked Questions (FAQ)
1. What services does IT Graphics offer?
IT Graphics specializes in a range of graphic design services including logo design, branding, website design, print design, and digital marketing materials. We aim to provide comprehensive solutions to meet your visual communication needs.
2. How can I request a quote for a project?
Requesting a quote is easy! Simply visit our website and navigate to the "Contact" page. Fill out the form with details about your project requirements, and our team will get back to you promptly with a personalized quote tailored to your needs.
3. How long does it take to complete a design project?
The timeline for each design project varies depending on its complexity and scope. We strive to deliver high-quality work within a reasonable timeframe. Upon receiving your project details, we'll provide you with an estimated timeline for completion.
4. Can I request revisions to my design?
Yes, absolutely! Customer satisfaction is our priority, and we welcome feedback and revision requests. We offer a certain number of revisions depending on the package you choose. Our goal is to ensure that the final design meets your expectations and requirements.
5. What file formats do you provide upon project completion?
Upon completion of your project, we'll provide you with the necessary files in various formats suitable for both print and digital use. This typically includes high-resolution formats such as PNG, JPEG, PDF, and vector files such as AI or EPS, ensuring versatility and compatibility across different platforms.
6. Do you offer printing services for promotional materials?
Yes. While we primarily focus on graphic design, we can recommend trusted printing partners if you require printing services for your promotional materials. We can also assist in coordinating with the printer to ensure that your designs are printed to the highest standards.
7. How do I make payments for your services?
We accept payments through secure online methods for your convenience. Once you approve the project quote, we'll provide you with detailed instructions on how to make the payment. For larger projects, we may require a deposit upfront, with the remaining balance due upon project completion.
8. Is my project information kept confidential?
Absolutely. We understand the importance of confidentiality and respect your privacy. Any information shared with us regarding your project will be kept strictly confidential and will not be disclosed to third parties without your consent.
9. Do you offer ongoing support after project completion?
Yes, we do! Our relationship with clients doesn't end after project delivery. We offer ongoing support and assistance to address any questions or concerns you may have. Whether you need additional revisions or guidance on utilizing your design assets, we're here to help.
10. How can I get in touch with the IT Graphics team?
You can reach out to us through various channels. Visit the "Contact" page on our website to find our contact information, including phone numbers and email addresses. Feel free to drop us a message, and we'll respond promptly to assist you with your inquiries.